Find answers to the most common questions about using AWO Care.
Create an account, click "Start Registration", select the school and fill out the registration form in 7 steps. You will receive a confirmation email.
Yes, as long as no contract has been signed. Go to "My Children", select the child, switch to the "Contract Changes" tab and click "Cancel Registration". The cancellation takes effect immediately.
Processing time depends on the respective school. You will receive an email once your registration has been processed.
No, unfortunately, it is not possible to order meals only. Children must be registered in the school's respective program (e.g., "Pakt für den Ganztag", Profile 1 or Profile 2) to be able to participate in the meals.
Go to "My Children", select your child and open the "Care" tab. There you can see all contract details.
Go to "My Children", select the child, switch to the "Contract Changes" tab and click "Cancel contract". Select the desired end date (notice period: 6 weeks before January 31st or July 31st of a year). In case of relocation or change of school, there is a special right of termination. The cancellation must be reviewed and approved.
Yes. Go to "My Children" → select child → "Contract Changes" tab → "Change Module". Select the new module and desired start date. Processing time: 1–3 business days.
A change request is a request to modify your contract — e.g. module change, lunch change or contract cancellation. Everything online, no paper forms.
Yes, as long as it has not been approved or rejected. Go to "My Children" → child → "Contract Changes" tab and click "Cancel".
Processing time depends on the specific request. You will receive an email once your request has been processed.
By SEPA direct debit (automatic bank transfer). The exact debit dates can be found in your contract.
Yes. Go to "My Children" → child → "Contract Changes" tab → "Change Bank Details".
Go to "Holiday Care" in the menu, select your child, the desired holidays and weeks. The booking will be confirmed by email.
Yes, free of charge up to 6 weeks before the holiday starts. After that, costs may apply (50–100% of the fee). The exact deadline may vary by program.
No, holiday care is booked by the week. However, you can select only the weeks you want.
Refresh the page (F5), clear your browser cache, try a different browser (Chrome recommended) or check your internet connection.
Check your email address, password and caps lock. Did you click the confirmation link? Use "Forgot Password?" or contact support.
Recommended: Google Chrome, Mozilla Firefox, Safari or Microsoft Edge in the latest version. Internet Explorer is not supported.
Can't find your question? Contact us — we're happy to help.